reCHARGE® Your Life

Ep39: Jeff Breskin reCHARGED

August 18, 2021 Dr. Keri Ohlrich & Kelly Guenther
reCHARGE® Your Life
Ep39: Jeff Breskin reCHARGED
Show Notes Transcript

We start with a scary stat: Jeff Breskin has seen more employee lawsuits in the past 36 months as compared to his 35 years in the industry in regards to workers’ compensation. He is the most passionate safety and workers’ compensation professional we have ever met. Period. 

He has had the passion all his life for working hard and helping people. It was a strong thread throughout his life and was instilled by him from his parents who immigrated to the US and met while they were in beauty school. Jeff remembers helping at the hair salon and that work has made him who he is today. And maybe be surrounded by all the smoking and aerosol hair spray made him want to get into safety! But it wasn’t all bad, he was able to meet Lucille Ball and Carol Burnett at his parents’ salon -- listen to the end to hear his story with Carol Burnett. 

His advice: Be resilient and mentor others. It is important to him to give back and be a coach to others. He wants the insurance industry to flourish and more people to get into risk management. 

Jeff  has 30+ years of experience in Claims Management, Risk Control and Safety. He has worked with all management levels, including large, multi-state and national Fortune 500 companies. 

As Vice President of Risk Management Claims and Loss Control at EPIC Insurance Brokers & Consultants, Jeff, works as an advocate and extension of the client’s management team helping with compliance issues with State and Federal OSHA guidelines. Jeff’s 30+ years of carrier and broker experience brings high levels of medical/litigation management, as well as, Special Investigations Unit (SIU) Fraud and District Appeals involvement. 

He has implemented various programs including Return to Work, Alternative Light Duty and Injury & Illness Prevention Programs. Jeff also has experience conducting seminars and been involved with OSHA Safety Committee training (Spanish/English), Medical Clinic Assessments with a broad claims management expertise in regard to claim negotiations and reserving. Review of experience modifications for the state of California and NCCI states with an emphasis on removing and lowering reserves that affect a client’s Unit Statistical filings and rating of the experience modification. Jeff has also worked with State OSHA officials to appeal, reduce, and mitigate potential citations and fines. 

Jeff brings a variety of industry experience in the specialty ground that includes industries such as manufacturing, healthcare, hotel, restaurant, entertainment, retail and construction. 

Awards: Risk and Insurance | Power Broker of the Year (2020, 2018, 2017) 

Connect with Jeff to learn more about him and his background:

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Keri [00:00:12] Welcome to the reCHARGE®, Your Life podcast with me, Dr. Keri Ohlrich and Kelly Guenther, we are thrilled to talk to people who have made a decision that reCHARGE® their lives often. They push themselves out of their comfort zones and took risks. We want to know about that decision point. Why did they make that decision? And most importantly, how can we learn from them? Kelly and I are passionate HR professionals and together we co-founded our HR consulting firm Abbracci Group. We have talked to amazing people throughout our careers and listen to them as they made decisions that changed their lives and knew that these inspirational stories would help others. And why did we call it reCHARGE®? It's based on a book I coauthored called The Way of the HR Warrior. And in it we have a leadership model CHARGE which stands for courage, humility, accuracy, resiliency, goal oriented and exemplary. We know that people used one or more of these qualities to help them make their decisions, and we want to learn from them. Now sit back, listen and be inspired by these stories and then do something to reCHARGE® your life. Let's get to it. 

Kelly [00:01:18] Hi, everyone. It's Kelly. We're so honored to have Jeff Breskin as our very special guest. He's the VP of Risk Management Claims and Loss Control at Epic Insurance. Jeff works as an advocate, an extension of the client's management team by helping with compliance issues, including state and federal OSHA guidelines with over 30 years of experience in claims management, risk control and safety. He's worked with all management levels, including large multi-state and national Fortune 500 companies. He's implemented various programs, including return to work, alternative light duty and injury and illness prevention programs. Jeff also has experience conducting seminars and has been involved with OSHA safety compliance training in both English and Spanish medical clinic assessments with a broad claims management expertize regarding claims, negotiation and reserving. Jeff has also worked with state OSHA officials to appeal, reduce and mitigate potential citations and fines. He brings a variety of industry experience in the specialty ground that that includes industries such as manufacturing, health care, hotel, restaurant, entertainment, retail and construction. He's also been recognized by Risk and Insurance as Powerbroker of the Year in 2017, 2018 and 2020. I've also had the great pleasure of working with him and he is invaluable from a work comp safety standpoint. He's also just a great person. So Jeff, we always like to start our podcast by asking what show, podcast, book or blog do you go to when you want to push yourself and expand your thinking? 

Jeff [00:02:56] Well, thank you, Kelly and Keri, first and foremost. Absolutely. Yeah. Being in the insurance brokerage world and living in this in this avenue of daily information, I usually go to Worker's Comp Central. Risk and Insurance is another platform of information to gather on it on a monthly weekly basis and again tied into the legislation of workers comp within the worker's comp appeals board and talking with judges, attorneys on both sides, applicant and defense to gain my knowledge on a daily basis. 

Keri [00:03:35] Hi, Jeff, it's Keri. Thank you for joining us. We're really excited. I don't think I'm going to ask you, like a lot of details on workers comp and what those legal briefs are reading, because the however, Jeff, I think I might know what you say on this one, because we always talk before the podcast. What are some of the things that you would like kind of everyone to know that you've seen some of the themes you've been seeing in all of the workers comp and safety and everything you've been reviewing and how that kind of pushes your mind what's kind of a couple bits of knowledge that you people to know? 

Jeff [00:04:14] Yes, absolutely. This last year and a half since covid came on to the platform and exposure of the United States, and especially here in California, where I oversee my workers comp clients programs, safety and health. This has been the most challenging year, the last two years, 2020 and 2021 for me, being in this business for 35 years at a high level and advocating for my clients and being an extension of my clients, risk management and human resources teams. This covid-19 has had a lot of moving parts. We've had executive orders put in place by Governor Newsom here, Senate Bill 1159. We've had the county departments now regulating the CDC news flashes come down the pike making sure that our client safety and health on a daily basis has been to to the highest standards. And again, working with the workers comp carriers, there was unfortunate. A lot of employers had to lay off people because of the covid and the unknown. And as a result, I think the biggest challenges for for clients here in California, what I saw in communicating as an industry leader here is we saw a lot of post termination claims, folks that were should have gone out and filed for unemployment right from the onset. And instead they ran right to an attorney, filed for state disability and filed their erroneous worker's compensation claims, including multiple body parts for post termination. So that's what was a big challenge that we're now facing still today. A lot of these claims are now coming to a head, either settlements resolutions, especially now as we get into the last quarter where these applicants, they want their holiday money, as I call it. So it's it's Christmas in September, October. And I start to tee up with the carriers and the defense attorneys, hey, it's time to mitigate and close these files out. 

Keri [00:06:16] Wow. So, Jeff, I was just thinking when we asked people what has pushed your thinking? Because you're in in this industry, covid just alone. Like you have no time to do anything else because everything you do is covid really what's going on now? What's the new. We have mass. We don't have mass. We're back to mask's. That would be California and L.A.. So, Jeff, we we did discuss before the podcast that you've seen more lawsuits in the past thirty six months than you've seen in your thirty five years, like it's so much. And so if you had advice to employers for these lawsuits and what's coming and why, what would you tell them to do? What's like three things? 

Jeff [00:06:57] Yeah, I think first and foremost, it starts with ownership. It starts with communication within your human resources department and your leads and your supervisors. I think documentation, documentation, documentation, that is the critical part of any type of risk management program. First and foremost, having an employee handbook that's really strong, making sure those employees understand it and sign off on it, making sure that you're in compliance with all your safety training so that in the event if if a large catastrophic loss does come down, that that person's been trained on that machine or exposure there so that you don't get hit largely from from Kalasz. And we get a non emission clause, anonymous and fall clause, which can reduce and mitigate and exposure to OSHA or a series of willful under workers comp. In that arena, you have wrongful termination discrimination, one thirty two days in the worker's comp and then your bridge into the into the employment, as I call the Bermuda Triangle of Worker's Comp. I have now the last probably five years of my career. I have work more on the labor side and worker's comp than I ever have before. Apply discrimination, PAGA wage and hour with disgruntled employees who file a worker's comp. And now you've got both claims. So what do you do outside the box, making sure your clients have the right policies in place, making sure they've got the right policy limits in place, making sure you've got the documentation in order to mitigate and take a case if you. To trial, whether it's on the workers comp side or in the civil arena where you have potential punitive damages, right where we're among our peers and the jury are going to award those damages. So there's a lot of moving parts. But again, this is where I advocated a very high level for my clients. 

Keri [00:08:53] Yeah. Thank you, Jeff. I really appreciate that, because the people need to sometimes maybe they don't think about it as much or they like it won't happen to me and we don't want it to happen to you. But be prepared for documentation. Get ready to talk to someone like Jeff who can quote numbers like S.B one three five. I just made that up. But you actually know the real ones Jeff, you know, the real ones. So thank you for that. Now that perhaps we've scared people like, oh, my God, am I going to get sued? You might call Jeff, but now I want to get personal, Jeff. All right, Jeff. 

Jeff [00:09:30] Absolutely.

Keri [00:09:33] What is the decision you made that changed the trajectory of your life? And what are some of those charged qualities that you use to help you make that decision? 

Jeff [00:09:42] Well, what changed my life? You have to look at it from a personal and a professional standpoint for me. I think both of them go parallel in many ways. I think it starts sort of back in college, you know, being involved as a founding father of Sigma Alpha Muite at Cal State Northridge, having those relationships building trust not only with my fraternity brothers, but in my professional career as I've gone through working with with high end CFOs, CEOs, HR professionals. I think that goes a long way in my career being that trusted advisor, because there are a lot of brokers out there. There are a lot of folks that do what I do from a claim standpoint. But when you when you advocate in your client's trust, you and at the end of day, I think my strongest attribute is always been, even as a small child has been my, my, my people skills and being there to always, you know, to to to to adhere to to always help people. And I think that has made me truly special in what I do today in working with when I was an examiner starting out in this career, helping people who got hurt, you know, making sure they got the disability payments, making sure they got their settlements and the right amounts that were that were owed to them, working with attorneys, working with doctors, now working on a high level with with clients and attorneys. And and this is this is what I really love. And my clients see that people that they're around me in my my my personal life have always enjoyed being around me because, again, I, I do wear my emotions on my sleeve, but I'm a straight shooter and you get you get what you see with Jeff Breskin every day. 

Keri [00:11:34] So Jeff, was there a specific thing that maybe changed your life? Like you were like you mentioned college and and being one of the founding fathers? Did that change or do you feel like I've really been on this trajectory and I haven't had you know, I've been so you're so passionate about it. It's so obvious and you're so kind of focused on it. But what is either what made you choose this kind of profession or is there some kind of big aha moment that you're like, this is exactly why I'm going to do this? 

Jeff [00:12:06] It's a great question. You know, I think most people in the insurance business, they get into it by default. Mistake. 

Keri [00:12:13] Yeah.

Jeff [00:12:14] And you go into it three years, five years, you know, and the money is not bad. And but then it gets to the point where you I always looked at myself and challenged myself whether I was a fraud for an insurance company or as an examiner or an insurance company broker side handling the big accounts like a Mattel, a Disney, O'Douls, Hilton Corporation traveling all over the country every day. I would look at myself in the mirror and I would say a couple of things. First and foremost, you're only as good as you are today, right? What happened yesterday doesn't matter. And that is allowed me to be at my A game. I always say just come in with your A game every day. Right, Advocate. Bring something new, look at something differently, educate yourself and bring that that differentiator be that degree of separation from your competitors. And this is why my clients have been with me for twenty and twenty five years. I look at them not as clients, but I look at them as family. Right. My paychecks at the end, the day they do come from from Epic. But honestly, my my paychecks have every symbol, every logo of my clients every day. And that's that's truly the way I look at it in my professional career. And that's that's been my my my go to moment. It's. When, when, when things get really I'll give an example, I a client this afternoon, God forbid, that has a catastrophic loss, death or fatality. That's the worst type of claim you could have. So what is what what do I do? I go into my Superman mode, as I call it. Right. And I go from Clark Kent to to Superman. And it's like I'm there in front of the client. I'm in my car racing out to meet the client. I'm going through an accident investigation. I'm dealing with I'm dealing with the worker's comp carrier. Right. If if we need to make sure that we're consulting with the family or if somebody gets it or is involved, the catastrophic loss that is at a hospital. Right. We get a nurse case manager or having my relationships where somebody may have gotten burned very badly. And I have those relationships at the Grossman Burn Center and knowing those doctors so we can get the best treatment for that individual and save somebody's life, that's where I really excel and I love it. I challenge myself every day to be the best that I can be. 

Keri [00:14:34] I suggest, because I love what you said about a lot of people go into insurance because maybe by default and then you're like, well, shoot, the money's kind of good. And I like numbers and cool, but I feel like you were destined for a job if you're the most passionate, like workers comp safety insurance person I think I've ever met. And so I need to know more. Jeff, so take me back to Jeff. As a kid were like, did you have this hyper focus on like, I want to help people? Like, where did this come from? And I need to know, Jeff, because you're so focused on it, you're so passionate. So where did this come from? 

Jeff [00:15:15] I think it starts with the strong work ethic of my mother and father. My mother, my mother was an immigrant coming from from Tangiers, French, Morocco, Kenya, as a little girl, eight years old, with a sister and leaving her family behind. And then just the work ethic. My mom and dad met in beauty school hairdressing, became hairdressers, watch them work six days a week to support their family and be on their feet and working long hours to take care of the family. And and one thing that my parents always instilled in me is what if you want something, go or work hard for you to get it right? And don't let anybody ever tell you you can't get there. And, you know, even as a young child growing up in sports, you know, passion for baseball team, I think that's where my team values came into play. And I've been very strong with that wherever I've been, because there's no I in team. Right. Everybody's got to be pulling on that same rope in order to win, whether it's at a little league level or high school level, even at the brokerage level. If you're going to as a team, you've got to you've got to be able to retain and write new business. Right. Well, how do you do that? You've got to work as a team. And I have a beautiful, strong team that I work with every day that that allows me to do what I do at a high level. Right. But I think, again, it starts with my my parents work ethic. I remember as a small child going through their hair salons and sweeping the floors and taking rollers out of ladies hairs and and sweeping in and taking the cigaret ashes out, bringing ladies coffee. And I would walk out of there on a Saturday, which was always my parents' busiest day. And I'd walk out there with ten dollars and change or a dollar bill. And somebody would give me I took a lot of pictures on the cheek and a lot of kisses to get those those those buttons put together. But I loved it. I loved it. And it's made me who I am today. I value my my career. I value every dollar I make. And I'm a giver. I think that for me it's it comes around ten fold. So that's that's been my my my go to. 

Keri [00:17:29] But I look, I like the image of you, Jeff, emptying the cigarettes because that's some old school stuff. That's probably how I got that. They had the ashtrays connected to the chair back in the day. 

Jeff [00:17:42] Oh yes. Yes, the cigarettes. And how about the aerosol sprays? Oh the hair. That and I would walk out of there as a kid at the the day driving home in my lungs. I thought if they got to smoke my my life and I tell you the secondhand crap that I probably took in as a young child. But no, it really makes you appreciate. And listen, my mom and dad had a hair salon right by CBS studios off of Fairfax. I met some wonderful movie stars as a small child, Lucille Ball, Doris Day, Dinah Shore, Carol Burnett. And these were people I grew up watching their shows and to actually meet them in person that that I will never forget. 

Keri [00:18:23] What a what a wonderful story. And now, Jeff, the fact that you didn't blow up with all the smoke and aerosol and wonder you went into health and safety! You are imprinted here like this is dangerous. 

Jeff [00:18:40] For all I know, I think that's why I probably glow in the dark today. But that's okay 

Keri [00:18:45] You could've blown up Lucille Ball and Carol Burnett, like they could have been gone. 

Jeff [00:18:49] I'm telling you...I'm telling you. 

Keri [00:18:52] So what? Before we get to advice, I still have some questions for you. Just what? Like, so what? So I get this work ethic and I love seeing you empty ashtrays and Lucille Ball. I'm just going to pretend see about pinched your cheek. So maybe she didn't, but I don't care. What did you major in in college then? Because coming from parents who you weren't in the insurance biz, they weren't in the insurance biz. How did you find then this passion and insurance? Because I'm not sure you had mentors telling you about it. 

Jeff [00:19:24] Well, you know, it's funny, but my parents didn't didn't want to go to college. And so I thought education was very important. I was working at Universal Studios in the Food Service Management Department there for six years while I was going to college, put my way through school again, working 30 to 40 hours a week, again, meeting tremendous celebrities know because I used to do all the meat and fruit platters for the artists at the Universal Amphitheater. And but again, it was one of those things in management. I love to train. I love to mentor. I love to educate. And so being in the food service supervisor management role there, Universal gave me that opportunity. I then decided what I'm going to go into in the marketing and management at the county board, which I always wanted to work. I love sports. I still love sports today. And it was one of those things that I wanted to possibly work for a sports franchise team. Right. The doctors have been my ultimate team growing up as a kid, but I realized there were those were slim and in between. Right. It was very difficult. You knew somebody. So it was one of those things that, you know, again, going through school and being able to then interview. And and I had the opportunity to to to read about what a claims examiner was. And I said, this is interesting. You're dealing with doctors, dealing with attorneys, you deal with settlements, medical management, litigation management. There's just so much going on. And I I interviewed a Liberty Mutual, which was a great company, great training foundation. They sent me to Chicago in January of nineteen eighty seven when I came off the plane and the dead of winter at O'Hare Airport, five below zero. And here here's a California boy that probably didn't I mean, I brought a warm jacket, but he was like I froze. But I just I flourished in training and I came back to L.A. and they asked me what kind of front line do you want to go on? I said, worker's comp. And I said, OK, this is it. This is it. And I just I've loved it from the moment. 

Keri [00:21:34] Go wow. I as a Chicago in sorry about that time you could go. And I do often wonder about people who are probably in California starting around the age of five and don't know any better. And they think I have seen a Christmas movie, they're wearing a light jacket and it's snowing. It's because that's fake snow in California. And so I feel for you because you go to Chicago thinking, how bad could it be? And then the shock and the...sorry.

Jeff [00:22:08] And awe because I remember staying at the Hilton right off of Lake Michigan there. Oh, yeah. And and yeah, I mean, and when the winds blow, you mean it just feels like 20 degrees colder. 

Keri [00:22:18] Yeah. Please tell me you weren't wearing flip flops though. 

Jeff [00:22:22] No flip flops. No, I did bring some thermal socks. 

Keri [00:22:26] OK, good. That's good. That's good. I, I what you have such I love that you found this passion that you thought no, this is good. The, the worker's comp is really it speaks to me and you. So jump into everything. You were jumping into everything when you were a kid and you were helping your parents and you jumped into Universal. And so that's such a theme for you. And I think how do you what's your advice for others? Because part of it, Jeff, is so natural for you. I can just feel it losing you. Right. And so you're probably like, well, just do it, because for you it's so easy. What kind of advice do you have for other people to help them when they're making decisions in their life? And what do you rely on? 

Jeff [00:23:15] Well, you know, again, you start to see the delta of where where the the profession is going in the insurance brokerage world. And there are a lot of folks, you know, I'm going to be fifty nine in August. I've been in this business for thirty five years now. And it excites me when I see. When I see. Younger folks coming into this hungry and energetic, and those are people that I like to reach out and give them a little mentoring because I wish somebody had done more of that with me, because I had to I had to fend for myself. I'm not seeing I'm not seeing the younger generations now getting into the insurance world. And that scares me a little bit because you're going to see a flux of folks in my age bracket starting to retire here over the next 10 to 15 years. And and there's got to be there's got to be a new generation of risk management, of professionals, of safety and health, that they've got that passion that want to take on the torch and move on. And that's what I'm looking at as I'm now approaching the down the homestretch of my career, is being able to now get that person at some point to to educate them, bring them on and teach them everything that I've got. Right. That that I can hand that baton to eventually maybe even take on take my role and when I do retire. But again, it's one of those things that know there's a handful of universities throughout the country right now, I believe, Florida University, Cal State Northridge, I believe Cal State Fullerton. There's a few that really specialize down in risk management insurance. And again, I think there has to be more of that folks coming out in the insurance. Well, I think more carriers have to start looking at putting the training foundations together like they used to do back in the 70s and 80s and giving these people that don't have a college education, possibly an opportunity to become a claims examiner and taking their careers in that in that realm. And so that's what I would like to see over the next few years. 

Keri [00:25:32] So, Jeff, if you so say you find a kiddo who is excited about risk management graduated and then they want you to be their mentor, what are the top two pieces of advice that you would get, not just insurance, but just working and being successful? Where that you at? What's what's your top advice? 

Jeff [00:25:53] You know, I think, look, in this business, you're going to have your ups and downs every day, right? You really are. You're going to be sitting on top of a mountain one day and then you're going to get cut down at the knees just based on as I as I tell them. And people see me putting out fires daily. And sometimes I feel like I'm putting out fires with a squirt gun. I don't have that hose. Right. So but I think it's how you it's how you manage expectations of not only your team members, your clients. Right. I think first and foremost, you know. Again, everybody's involved in emails right now. I'm a big believer, pick up the phone people, pick up the phone and call whether it's a carrier, an underwriter or a lost control person, your client, because that's that's that's what that's what it's all about. Communication, because in emails, you could send seven, eight emails on one line item and it gets destroyed, you know, and all of a sudden that's where the problems arise. So it's like, let's get on a conference call. Let's get on a Zoom call. Let's have that communication where everybody knows exactly what they have to do. And I think that's that's probably what I like to bring to the table every day. And because this way, you know, things are going to get done. You're going to move. You're going to move the needle to be completed. 

Keri [00:27:26] What, Jeff? So you talked about the importance of just love that just kind of just stop with 20 emails and let's just talk it out. And you are a relationship person, so let's talk it out. Let's figure it out. But you also talked about, I think, the importance of resilience because you're like, hey, I get it. Start off the day. Great ends. Horrible. There's like you said, it could be the worst one, which is a death or a claim like that. How do you how do you maintain your resilience in a job that really does have extreme highs and lows? 

Jeff [00:27:57] Well, I think for me, either it's either fight or flight or flight. Right. And that's that's what I've had my entire life. It's either fight or flight. And even in my in my personal life, you know, I've had some issues that that, you know, I don't look at myself and say, why me? Why did this happen to me? I say, what? Bring it on. Let's we're going to get over it. I'm going I'm going to fix this. We're going to move on. And it'd be better for it. And my adrenaline, I don't know what it is, but it's like that's Superman, you know, and I have that adrenaline that just kicks in, you know, and I can go from from zero to 60 to two hundred fifty miles an hour real quick. 

Keri [00:28:43] Yeah, I think and I know that Kelly and I have talked with you. You said something that's really key when you're in that middle of a problem instead of saying, why me? Because that takes you down a road that rarely is helpful, because you just spend too much time focused on it. And it's a never ending rabbit hole. What is the action we can take? So I know and I will often maybe five minutes of what the how why. And then it's like, OK, well, what action are we going to take? And I certainly know you and Cal talk a lot on the phone and take a lot of take a lot of action, Dad, to fix things because you're so passionate about helping people and doing the right thing. And so I'm wondering, Kelly, what other bits of advice I feel like Jeff has been the whole podcast has just been advice from Jeff, and I love it. And so I'm wondering what is resonated with you, Kel? 

Kelly [00:29:38] Well, I think, too, for someone who doesn't have as much experience nearly as much as Jeff, it's really about asking questions and feeling comfortable enough to ask. I've called texted at random times of the day and evening, by the way, and Jeff always makes it a really comfortable situation because he understands that not everyone speaks the language of insurance, which is already its own language. But then you add mud safety lingo, you add money, and it gets overwhelming very quickly for employers and and for those who are trying to support them like you and I carry HR Jeff from the work site. So having someone like him that you can go to and not be afraid to ask the question. And if you have a broker or someone, anyone in your life for that matter, who when you ask the question, you're a little bit afraid of, how are they going to answer? You don't really trust them. You need to be looking elsewhere because there is a better option out there. So I love everything you said, Jeff. And I know I have learned so much personally from you in the short time that we've known and worked together on a few things. And every day I walk, every time I ever every conversation I have with you, I walk away feeling even more knowledgeable than before, certainly. But also I know that much more than I can then share with my clients when we're talking and having conversations. So I know and going back to the hair salon, first of all, I never knew that there were cigaret ashtrays that were attached to a chair. So it's incredible. But was there a favorite celebrity? Was there someone that really stuck out in your mind as being memorable for you? 

Jeff [00:31:20] Yeah, I really have to. It was one of those situations where. I remember like it was yesterday, Carol Burnett, she must have come over from CBS, she was not a client of my mom's or my dad, but she came in and she needed to get her hair done on a Saturday for an event. And she happened to be right down there on Beverly Boulevard where my parents salon was in. And I was sitting at the front. And all of a sudden I looked and I'm going, oh, my God, because I used to love watching The Carol Burnett Show as a kid. So she walked in and of course, my mother and father agreed and took her in immediately. And, you know, and I was just antsy. I was antsy to talk to her or just meet her. And my mom looked at me, says, Jeffrey, it was like yesterday, just just hang tight. When we're done, I'll make sure you get a chance to say hello to her. And so finally, after my parents were done with her after a couple hours, because it's almost like a three three hour event when you're getting a tenth for a color, you know, in a court or whatever you going to do. And so as she's going to pay, I looked at her and I said, Miss Burnett, and she looked at me and she goes, So my mom, is this your son? And because you have this is Jeffrey, you call me Carol. And and I and I looked at her. I could can I give you can I give you a hug? Because you are my favorite. And she let me give her the biggest hug and squeeze. And then I looked at her and I said, would you do your Tarzan call for me? And right there in the middle of the salon, she belted out the last Tarzan call. I mean, I will never forget. And it gives me goose bumps even thinking about it, because what a class act. What a what a wonderful celebrity and comic. And yeah, it was just a wonderful opportunity. 

Kelly [00:33:13] Awesome. Well, thank you for sharing that and thank you for sharing your story. Again, just someone so knowledgeable and really seeks to do good at every every turn, every conversation seeks to educate, inspire, motivate people to do the right thing. Ultimately, people are going to make the decisions that are going to make. But I love that you're so accommodating and willing to help, no matter what the situation is that you get in the car when there's a tragic event that happens and you're right there to help make sense of a very difficult time. So, again, it's such a pleasure talking with you. Thank you so much for sharing your story. The humor that you bring obviously to conversations, too. Is that to be missed? And I would say if there's anyone who's ever interested in either learning more about worker's comp and safety or possibly just looking to educate yourself more, just the profession, please feel free to reach out to Jeff Breskin at LinkedIn. We'll include his contact information in the show notes, as we always do again. Jeff, thank you so much for sharing your story with us. And we so appreciate.

Jeff [00:34:16] You know, thank you, both of you guys. It's been a privilege and an honor to work with with both of you. And you guys are such a breath of fresh air from an HR perspective. And and love working with you guys. And and thank you again. You guys both made my day. 

Kelly [00:34:32] Yeah. A mutual admiration club. Thank you, Jeff. 

Jeff [00:34:36] Thank you. Have a great day. 

Kelly [00:34:38] Thank you for listening to the reCHARGE® Your Life podcast. Please sign up for our newsletter at Abbracci and follow us on social media. You can find us on LinkedIn at Abbracci Group, Instagram at WarriorsofHR and Twitter at Warriors_HR. Remember to subscribe to our podcast, leave a review and please tell a friend and be sure to drop us a note on how you are recharging your life. We can't wait to hear from you.